Who answers for your data
78boss decides why player data is collected and how it gets used, and we are the ones who answer for it. Questions about privacy go to the same live chat window you use for deposits, at any hour. The support team can open your account while you type, so most answers arrive in one reply instead of five.
If you would rather read than chat, the help center has shorter pages on accounts, cards and payments. Those pages sit under this one. Wherever they disagree, this policy is the version that counts.
The records we keep, and why
We hold two groups of records: what you need to sign in and play, and what the payment side needs to move money in and out. There is no third group, and nothing is collected just in case it turns out useful later.
| What we record | Why it exists | Who can open it |
|---|---|---|
| Name, date of birth, mobile number | Age check, sign-in, and matching your wallet number to your account | Support and payments teams |
| Deposits, withdrawals, every game round | Your statement, dispute checks, and the 17× turnover on bonuses | Payments and risk teams |
| One photo ID: NID, passport or driving licence | Required before your first withdrawal, reviewed within 24 hours | Document review team |
| Device model, app version, IP address | Sign-in security and crash reports | Technical team |
We do not ask for your employer, your salary or your family details. If any page ever requests something outside that table, close it and tell live chat, because it did not come from us.
What bKash and Nagad can see
The wallet or bank you use never receives your game history. bKash, Nagad, Rocket, Upay and bank transfer each see one transfer in or out, the amount, and a reference number, exactly as they would for any other merchant. They do not see which game you played or how the round ended.
Deposits usually clear inside 6 minutes. Withdrawals take around 20 minutes once approved, and approval depends on your document step being finished. We store the transaction reference so a missing deposit can be traced later, which is the only reason the reference is kept at all.
We never ask for your wallet PIN, and we never ask for the one-time code sent to your phone. Any message that does is not from us.
Documents before your first withdrawal
You can register, deposit and play without sending a document. The first time you ask for money out, we need one photo: your NID, passport or driving licence. Review takes up to 24 hours, and it happens once unless the ID expires or your name changes.
Send a clear photo of the whole page, not a corner, with all four edges inside the frame. The name on the document has to match the name on the account, otherwise the review goes back to you and the clock restarts. Withdrawal requests start at ৳1,000, and the daily ceiling follows your VIP level, from ৳95,000 upward.
Small files that keep you signed in
A cookie is a small file your browser holds on our behalf. We use a handful of them. One remembers that you are signed in, one remembers how you like the currency and language display, and one keeps the chat window alive while you browse between pages. That is the full list on the public site.
None of these are sold, and none of them follow you to other websites. Clear cookies from your browser settings and you are simply signed out; sign in again and they come back.
Game studios, and how little they receive
The games come from studios such as Ezugi, Red Tiger, FA Chai, Spribe and CQ9, so a round has to be dealt on their side. They receive a player ID and the bet details for that round. They do not receive your name, your mobile number or your ID document. The companies that keep our servers running work under the same limit.
How long 78boss keeps a record
Account records stay while your account is open. After you close it we still hold payment records for a while, because wallet operators and auditors can ask about old transfers and a dispute can surface months after the fact. Game round data is kept in a form that no longer ties back to your name once that window has passed, and the ID photo is deleted rather than archived.
Ask for a copy or a correction
One request, one chat. You do not need a form, and there is no fee.
-
Open live chat and say what you need
Copy of everything, a correction to one field, or the account closed. The team confirms who you are before going further.
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Point at the field that is wrong
Name spellings and old phone numbers are the usual repairs. Most are finished the same day, and you get a message when it is done.
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Wait for the file to be prepared
Copies are put together within a few working days. If the request touches a document, allow up to 24 hours for that part.
Playing on a phone you share
Plenty of players here use a handset that family members also pick up. Three habits cover most of the risk. Sign out when you finish instead of closing the tab. Do not let the browser save the password. Keep your wallet app behind its own PIN.
- If someone asks to borrow the phone to "check something", open the wallet yourself and hand it back.
- Turn on the app lock in the settings menu, and notifications too, so a message never appears on a locked screen.
- If you think another person has been inside your account, change the password first and then tell live chat so the account can be watched.
When this page changes
New payment methods, new studios and new app features each add a paragraph here. The version on screen is the one that applies to you, and there is no archive of older drafts. If a change touches what we collect or who receives it, you hear about it in chat and inside the app before it starts, not after.
That is the whole policy. If you have not signed up yet, you can open a 78boss account and your details go through exactly the checks described above. Already playing? The home page takes you straight back to the lobby.